1) EXCHANGES & RETURNS FOR ITEMS PURCHASED FROM OUR WEBSITE
We hope you are completely happy with your new Pipduck products, however, if you aren’t, there’s no need to worry. Exchanging or returning your order is quick and easy. Just send your item back to us, in its original condition to Pipduck UK, Thornton House, Crundale, Haverfordwest, Pembrokeshire, SA62 6JF, together with proof of purchase within 28 days of the date of dispatch. The date of dispatch is displayed on the invoice contained in your original parcel. In each case please enclose the delivery note provided in your original parcel and complete the relevant sections for refunds/exchanges.
Please be sure to obtain a proof of posting from your Post Office, you will need this to hurry things along, should your parcel take a while to arrive with us.
* Please note that we cannot be held responsible for any items which fail to reach us or for delays in your exchange/return reaching our warehouse. We recommend that overseas customers send their parcels via a registered trackable service and get a proof of receipt.
1) you also have legal rights, which are not affected by our goodwill returns/exchanges policy. Please see our terms and conditions of sale for more detail.
If you require an exchange, simply fill in the exchanges section of the exchanges and returns form and tell us which item you want to exchange, along with the details of the new item you’d like in return. Then send the form and your item back to us as set out in the returns section above. Once we have received your parcel, we’ll send your new item to you with Express Delivery – FREE of charge.
If you want to return an item for a refund, please complete the returns section of the exchanges and returns form contained in your original order. Then send your item back to us, along with the form. You will receive a full refund of the price paid for the products, but you will not receive a refund of the original delivery charges or cost of returning the products to us (unless the products were faulty).
Please allow up to 10 working days from receipt by us for us to process your refund, this maybe longer during busy sale periods.
We take great pride in everything we do and are just as disappointed as you when things aren’t up to scratch. If you have received something that isn’t up to the high standard you expect from Pipduck UK please call +44 (0)7834 730397 or email email@example.com where one of our Customer Service Team will be able to advise you on how to return your faulty goods.
RECEIVED THE WRONG ITEM?
If you think you’ve received the wrong item or part of your order is missing then please contact one of our Customer Service Team on +44 (0)7834 730397 or email firstname.lastname@example.org
2) ITEMS PURCHASED FROM OUR STOCKISTS
If you have purchased items from one of our stockists (whether online or in store) and would like an exchange or refund, you need to check the returns/exchanges policy of the stockist you bought the item from and deal with the stockist directly.